Vityria Vongsisca

Hi Walter,

Yes, I can see the column now. Thank you.

Can I check with you, where can I find function that is equivalent to legacy dashboard “Edit Configuration” on new dashboard builder?

Where is the function to “Edit Configuration” on new dashboard builder feature?

I don't find “Migration” column on list of Dashboard.

Zendesk explore Report is synced hourly (which is good), but it took longer for the data to synced to Dashboard. So often time, Report data is more updated than Dashboard data. Is this normal system behavior? 

I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm satisfied" button comes first, followed by "Bad, I'm not satisfied" button. However, this placeholder didn't work few months back (the URL leads to empty page). So I used {{satisfaction.survey_section}}.

Today, I tried again and {{satisfaction.rating_section}} works. Is there any change on Zendesk API that causing this placeholder didn't work for last few months and it works now? Are there any changes done by Zendesk team on this placeholder? 

I'm asking because I want to make sure placeholder {{satisfaction.rating_section}} always works so my customers can give feedback. I don't want them to clik on URL and taken to empty page, it will look very bad for our service.

Note: I know there is recent update on CSAT API, but it's for placeholder {{satisfaction.survey_section}}. My question is about placeholder {{satisfaction.rating_section}}.