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Saskia Clappers

가입한 날짜: 2024년 10월 10일

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마지막 활동: 2025년 1월 30일

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님의 최근 활동 Saskia Clappers

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게시물Zendesk EAP - Article Multiplacement

Hey Team! 

We've been testing Multiplacement for a multinational company. So far it's working great. I just had one issue, that I wanted to raise here. 
After creating a new Section on the Helpcenter, there is the option to add an article directly from the Section page through a button. I did that for multiple articles; for them, it is impossible to choose sections from other Brands, only from the Brand for which the Section was created. If I add an article through the regular “Add Article ” dropdown on the top of the Helpcenter, all Brands with their sections are presented in the Article and the Multiplacement shows as expected and gives me options to place the article across multiple Brands.

Last but not least we have a request/idea for the Multiplacement across multiple brands: Would it be possible to mark certain parts of the Article (f.ex. placed links) as adjustable, so there not exactly the same information across all Brands and sections would be visible, but the information corresponding the Brand? In our use case the customer has the same articles for the Helpcenter across different countries (meaning the language is the same), but small details like a Storefinder link or regional information differ. I know that this somehow is going against the whole concept of Multiplacement, but wanted to raise it as a possible use-case.

2025년 1월 30일에 게시됨 · Saskia Clappers

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댓글Working with articles in the knowledge base

Hey Team! 
We've been testing Multiplacement for a multinational company. So far it's working great. I just had one issue, that I wanted to raise here. After creating a new Section on the Helpcenter, there is the option to Add an article directly from the Section page through a button. I did that for multiple articles; for them, it is impossible to choose sections from other Brands, only from the Brand for which the Section was created. If I add an article through the regular “Add Article ” dropdown on the top of the Helpcenter, all Brands with their sections are presented in the Article and the Multiplacement shows as expected and gives me options to place the article across multiple Brands.
Last but not least we have a request/idea for the Multiplacement across multiple brands: Would it be possible to mark certain parts of the Article (f.ex. placed links) as adjustable, so there not exactly the same information across all Brands and sections would be visible, but the information corresponding the Brand? In our use case the customer has the same articles for the Helpcenter across different countries (meaning the language is the same), but small details like a Storefinder link or regional information differ. I know that this somehow is going against the whole concept of Multiplacement, but wanted to raise it as a possible use-case. 
 

댓글 보기 · 2025년 1월 30일에 게시됨 · Saskia Clappers

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