Avatar

John Tolle

  • 총 활동 수
    38
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    5
  • 수신 설정 수
    8

활동 개요

John Tolle님의 최근 활동
  • Avatar

    John Tolle님이 에 댓글을 입력함

    For those trying the webhook approach, there is something you must consider with bulk updates: Zendesk throttles API requests.  See the following two articles: Endpoint Specific Rate Limits Best pr...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    As Roee and Roohshan brought up, the webhook instructions should be added to the main article here (or at least a link created).  The Field Mapping page shows the following message after clicking S...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    When will you be changing the link above labeled "Migration guide" under "Self-paced migration" to "Manually recreating all your reports in Explore"?  You'll also need to update the page it links t...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    How's that backlog looking?  If this issue hasn't gotten a raised priority, we will soon be forced to consider different support systems (moving away from Zendesk).

  • Avatar

    John Tolle님이 에 댓글을 입력함

    Thanks, Daragh, for the suggestions.  I stopped using bookmarks years ago because it made my memory lazy and I bookmarked so many sites that the bookmarks because worthless (finding the right bookm...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    That's a good suggestion Daragh, but only works if you're logging in from your own computer.  I realize that seems like a copout, but I should be able to login and have the site recognize what I wa...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    Nicole, it's nice to see that someone at your level has gotten involved, but it's disappointing that it won't even be addressed this year, and who knows when/if it will get into a sprint next year....

  • Avatar

    John Tolle님이 에 댓글을 입력함

    TL;DR: End-users cannot have sufficient privileges to access attachments across all organizations.  Attachments should be properly imported as native Jira attachments when linking to Jira issues. T...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    You're welcome.  I had to reply because that stuff drove me nuts a while ago and it took me long enough to figure it out (don't laugh) that I didn't want anyone else to painfully stumble through it...

  • Avatar

    John Tolle님이 에 댓글을 입력함

    Annoyingly, GoodData can only send reports as e-mail to registered real users of Zendesk (and end users don't count.)  Luckily, you can send Dashboards via e-mail (only as attached PDFs, unfortunat...