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John Meyer

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    John Meyer님이 에 게시물을 만듦

    Accept and communicate tickets via Microsoft Teams with a bot

    Microsoft Teams has become the primary communication method in my organization. It is also the only method we utilize where we cannot open and communicate tickets via Zendesk. Our support team is c...

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    John Meyer님이 에 댓글을 입력함

    Teams is the primary communication app in our company and the only one that we cannot accept tickets with. We constantly reply to chats telling people to go open a ticket via email or web form. I w...

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    John Meyer님이 에 댓글을 입력함

    I have created a trigger that works well to detect these tickets, notify the user, and automatically close the ticket. I currently have an automation to set the ticket from solved to closed after 1...

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    John Meyer님이 에 댓글을 입력함

    Thank you so much for responding.  I think their are multiple specific examples on this thread, but I also think I can concisely represent the common complaint here... Every single closed ticket ge...

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    John Meyer님이 에 댓글을 입력함

    I would like this as well, but an alternative would be to put the code for the satisfaction buttons in the trigger that notifies the user/customer that the ticket has been solved: {{satisfaction.ra...