Maeve O’Malley

I'd love it if Zendesk could revisit this request to make published articles editable in draft mode for plans other than Enterprise. Often times we have published articles that need to be updated prior to a release and others on the team need to review the content prior to it being republished. 

With the current workflow in Zendesk, that's not possible for us and requires the team to perform duplicate work by drafting the updates outside of Zendesk and then transferring the content over. It's been a challenge in adopting Zendesk for sure.