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Josiah Smith

가입한 날짜: 2024년 12월 19일

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마지막 활동: 2025년 1월 14일

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댓글Business rules

I know triggers only work for Created tickets, and Updated tickets. 

Is there a way to:
IF ticket is OPEN 
Ticket>Comment Text; Contains at least one of following words; “words” 
Add Tag => tag-name
_____________________________________
I've tried setting it to:
ALL
Ticket > Ticket Status; is; Open
ANY
Ticket>Comment Text; Contains at least one of following words; “words” 
ACTIONS
Add Tag => tag-name

But it only scans the newly created tickets for the keywords, rather than the bucket of tickets that I have which is what I want it to do. 

After reading, I'm seeing that Trigger may not be the right tool for this, is there a tool that would enable this to happen? 

댓글 보기 · 2024년 12월 19일에 게시됨 · Josiah Smith

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