Ryan McGrew

1. Zendesk updates
2. Announcements
3. Announcing an updated article management experience in Guide

Hey Betsy Weinberg, You can actually just click on that date to toggle between created and updated at. Your preference should be saved after you click. Thanks!

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• Ryan McGrew
• 만든 시간 2021년 04월 14일 13:45
• 0표

1. 커뮤니티
2. Zendesk Guide EAP - Content Blocks
3. Content blocks are updating and not publishing

Hi Marissa, The model that we currently have regarding Content Blocks is that an update to a block will automatically update the Review Status of any article contained within it, as if you edited t...

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• Ryan McGrew
• 편집된 시간 2021년 04월 09일 09:47
• 0표

1. 커뮤니티
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Hey All, I wanted to spend some time and update this thread and explain a bit more about what we’ve been up to and why this is still ‘planned’ and not ‘done’.  It’s been a journey, and I share pers...

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• Ryan McGrew
• 만든 시간 2021년 03월 19일 09:56
• 6표

1. 커뮤니티
2. [Completed] Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

Hey All, I'd like to announce that we've just release this feature for all customers on Guide Enterprise earlier this week. We have plans on our roadmap to enable external content sync'd via federa...

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• Ryan McGrew
• 편집된 시간 2021년 03월 26일 09:29
• 1표

1. Zendesk updates
2. Announcements
3. Announcing help center Federated Search

Hey Rachel M Both of those are on our roadmap to deliver this year as enhancements on top of the current functionality. Right now we don't have reporting for external content clicks in Explore. I ...

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• Ryan McGrew
• 만든 시간 2021년 03월 17일 16:02
• 0표

1. Zendesk updates
2. Announcements
3. Announcing help center Federated Search

Hey Adrian Bishop, You could potentially have external content from a cloud drive. The document needs to have a URL where the user could access it as that's accessible. If you take a look at the A...

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• Ryan McGrew
• 만든 시간 2021년 03월 16일 14:31
• 2표

1. 커뮤니티
2. Feedback on Guide
3. Improvement suggestion for Article Verification for Guide

Hey Dave Tonks, Thanks for clarifying that. I'll log this issue with the preview as a bug in the team's backlog and we'll work on it. In the meantime, this issue won't translate into the actual usa...

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• Ryan McGrew
• 만든 시간 2021년 02월 16일 09:47
• 0표

1. 커뮤니티
2. Feedback on Guide
3. Improvement suggestion for Article Verification for Guide

Dave Tonks The issue with archived articles needing verification was addressed. Are you still seeing archived articles appearing in your Needs Verification list? If so, I can raise a ticket so we c...

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• Ryan McGrew
• 만든 시간 2021년 02월 16일 08:50
• 0표