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Stephanie Phillips

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    Stephanie Phillips님이 에 게시물을 만듦

    Reporting on Dollar Value per Time Spent on a Ticket

    I have a custom numeric field for "deal value" signifying the value of the deal for which the ticket is requested. (We are an internal Zendesk supporting a sales team.) I also have the time trackin...

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    Stephanie Phillips님이 에 댓글을 입력함

    Hi Joseph, This is super helpful. I'm having trouble creating the custom metric though, getting an error of  Unexpected 'T'. Expecting: ELEM_IDENTIFIER, IDENTIFIER, TEXT_ELEM, OBJECT   I haven't go...

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    Stephanie Phillips님이 에 게시물을 만듦

    Report on # of Tickets Updated in a given time

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    I feel like this should be easy but am having trouble making it work. Is there a good way to report on total # of tickets updated (i.e. worked on) in a given month? I can easily report on # of tick...

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    Stephanie Phillips님이 에 댓글을 입력함

    Does this require a specific browser (or flash)? It doesn't seem to work for us, and I know we recently blocked some plugins and flash as they had security issues in browsers, so wondering if it is...