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Gene Henson

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    Gene Henson님이 에 댓글을 입력함

    I completely agree with this. We're trying to setup a scenario where an agent transfers a ticket to someone with a different skill. We do this kind of stuff with macros so that we can set multiple ...

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    Make html elements conditional based on user

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    I think this is not possible, but I wanted to double check here. Suppose we have the typical scenario where our users are broken into groups based on what they've purchased. I want to have some inf...

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    We've just run in to this problem as well. We really need the option to let "agents" moderate content in the community without giving them the "manager" role in Help Center. This is a really major ...

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    Gene Henson님이 에 댓글을 입력함

    Sometimes Zendesk really disappoints me. But, it's never really the product, it's always their employees. This is an obviously needed feature that most of your competitors have (in the chat space)....

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    Gene Henson님이 에 댓글을 입력함

    I'd also like to see this feature. Using the API is an option, but it seems like a lot of overhead for something that should be built.