Joe
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Hello Paul, Thank you for reaching out! Now, in terms of including these Devs/Light agents have you thought about handling it through adding them as CCs onto the request? The idea here is that hand...
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Hello Colin, Thank you for sharing with us! Typically we use a combination of the two; escalation-wise, public note to the requester informing them of the escalation, and then an Internal note with...
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Zendesk on Zendesk: Escalating tickets to developers
Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team. This session is hosted by Joe Ol...