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Philip Allsworth

가입한 날짜: 2025년 2월 11일

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마지막 활동: 2025년 2월 11일

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님의 최근 활동 Philip Allsworth

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게시물 Q&A - Reporting and analytics
1st Response Fields

HI,

 

I am trying to check our proposed response times for requests hitting the system via various channels and don't see a “1st response/reply” date time stamp anywhere on the reporting list.  I can see one for the Create, Last Update and Resolve/Close but not something were we have that initial reply back to the customer.

 

Is it an available report field or only a trigger state within the SLA policy?

 

Its the basic “We have your request and working on it” type of field for L1 so would assume its tracked somewhere.

 

Cheers

Phil

 

 

 

2025년 2월 11일에 게시됨 · Philip Allsworth

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