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Christine

  • 총 활동 수
    18
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수
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  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    0
  • 수신 설정 수
    9

활동 개요

Christine님의 최근 활동
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    Christine님이 에 게시물을 만듦

    Ban Feature with restriction to Agents

    완료

    The Ban Feature cannot be disabled completely, and also uncontrollable and doesn't have restriction access to agents level. This causes a lot of problems to us because it is hard to control our age...

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    Christine님이 에 게시물을 만듦

    Automatic sending of Chat Transcript to Visitor when Email was filled out

    답변함

    I hope we can have automatic sending of Chat Transcript to every visitor who chats with us when they filled out the email field

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    Christine님이 에 게시물을 만듦

    Operating hours interval

    답변함

    Operating hours interval of 15 minutes are too limiting. Basically in operations, our agents must clear all remaining chats from 7:55 before the chat box goes offline. 7:45 setting is too early and...

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    Christine님이 에 게시물을 만듦

    Chat Satisfaction Rating for Departments

    답변함

    We have 2 departments. Department 1 received and served the incoming chat. Department 1 transferred the chat to Department 2. Department 2 joined the chat and Visitor rated the chat Bad. As per you...

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    Christine님이 에 게시물을 만듦

    auto reply trigger to offline messages

    답변함

    hi, is it possible to have an auto-reply trigger when the chat box is offline and visitor left a message?    Note: No agent is online and i already know the offline greeting and don't want it

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    Christine님이 에 게시물을 만듦

    Zopim Analytics available in Monthly Interval

    답변함

    It would be great if Zopim can have a feature in exporting analytics reports in Monthly Interval.  

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    Christine님이 에 게시물을 만듦

    Proactive Greeting routing

    답변함

    We activated the Proactive Greeting and and we have 3 departments. We set up the proactive greeting that all visitors who replied to the chat will go directly to one Department  which is our "1. Cu...

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    Christine님이 에 게시물을 만듦

    Zopim Departments

    답변함

    hi, We have 3 departments. can we set up that when only 1 designated department is offline, the whole chatbox is offline? Logic: If Dept 1 is offline = whole chat box is offline If Dept 2 or 3 is ...

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    Christine님이 에 게시물을 만듦

    Group into columns when exporting chat transcript history

    예정되지 않음

    Please make the transcript into columns when exporting chat transcript history When we export chat transcript, it goes per line which is hard to filter and read. It doesnt include contact number al...