Sam Chandler
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Sam Chandler님의 최근 활동-
Sam Chandler님이 에 댓글을 입력함
So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket.
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Hi, Suzanne! Thanks so much for taking the time to visit my Fine Tuning series! This is a great question. Whenever I broach this topic with customers, I ask like this: “How are you currently captur...
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Sooooo happy to hear that, Diane! That mirrors my experience as a customer as well. Anytime you can turn anecdotal data into quantitative analysis you exponentially increase it's validity. You're h...
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Colin! You are a... REALLY good point!!!
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I totally agree, Colin! Thanks for sharing that. When you capitalize on more powerful analysis you further establish yourself as a subject matter expert and garner the respect of your leadership te...
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Greetings, all! Part 1 has officially been posted! Can't wait to hear your thoughts!!!!
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Sam Chandler님이 에 게시물을 만듦
Fine Tuning: Using reports to improve collaboration and drive decisions
This Fine Tuning session is about improving your data analysis processes, including: How spreadsheets are keeping you from your actual job Freeing your brain for more effective interpretations of...
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These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why? If you need to remind an agent to...