Avatar

Akshath Sapalya

  • 총 활동 수
    26
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    12
  • 수신 설정 수
    9

활동 개요

Akshath Sapalya님의 최근 활동
  • Avatar

    Akshath Sapalya님이 에 게시물을 만듦

    Chat - Support integration issue

    We have a multi tiered support model with chat and support integration. Facing an issue with a system trigger which updates the support ticket at the end of the chat session. If a query requires Ti...

  • Avatar

    Akshath Sapalya님이 에 댓글을 입력함

    Hi Jake .. we would like to get push notifications inside Zendesk rather than emails. Our agents are logged into Zendesk at all times. Emails will be ineffective.  Agents can use the CC feature if ...

  • Avatar

    Akshath Sapalya님이 에 댓글을 입력함

    The "Updates to your tickets" feed is a very important feature which is now hidden in a corner of the dashboard. If this gets a separate place in the navigation menu it will help the agents to trac...

  • Avatar

    Akshath Sapalya님이 에 댓글을 입력함

    It would be much simpler if a text editor like the one we have in communities is available in the public reply section.

  • Avatar

    Akshath Sapalya님이 에 댓글을 입력함

    A feature that has been requested by many of our agents is to be able to delete an update in the dashboard once they have completed the required action on the ticket. This will allow the agents to ...