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Au Finh Saechao

Building out customer-focused apps on the Zendesk marketplace. https://myplaylist.io

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    Jahn Jerenz Bronilla this is only available for Support (tickets), primarily for clients who are also using our app’s automated ticket assignment features. Otherwise, it might be a little challengi...

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    Because Auto Merge has been so popular, it's now a standalone app on the Zendesk Marketplace with fixed pricing per subdomain: https://www.zendesk.com/apps/support/auto-merge/

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    Revoting for this because we really need this option. Our main use case is to pass secure settings as headers. If we can use placeholders such as {{setting.my_secure_token}}, that would be amazing....

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    Just rolled out some improvements to our automatic skills-based routing (push model) solution: Use Skills-Based queues reliably with other, non–skills-based queues Create multiple Skills-Based que...

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    Also, be careful when removing skills from a ticket. Not sure if it will affect how they show up in views, but we found that the Skills-based Routing Incremental Export API will not pick up changes...

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    With Playlist, you can now automatically push tickets to agents using skills-based routing. See how it works to learn more. Took us a while, but we finally have a working solution!

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    @William Brown Thanks for sharing your use case. This is currently not possible, but it's a great suggestion! Makes total sense. We'll definitely consider merging into the new ticket in future vers...

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    Steven Vella Sorry, it took us a while. As promised, I'm happy to let you know that Playlist now supports IP restrictions. You can add Playlist's fixed IP addresses to your Allowed IP ranges. It's ...

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    Bruce Bye Dane K I think it might be possible to use only the Organization object if you just want to visualize the hierarchy in Zendesk. If you've implemented Ultimate Parent Accounts (via Apex tr...

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    Nitin Walia I hear you. As developers of the Playlist Ticket Assignment app, we totally get it and can attest to these challenges. The vendor review process can be quite daunting, and some clients ...