Avatar

Jenny Gillett

Product Manager

Zendesk Product Manager
  • 총 활동 수
    108
  • 마지막 활동
  • 회원 가입일
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    2명
  • 투표 수
    2
  • 수신 설정 수
    79

활동 개요

Jenny Gillett님의 최근 활동
  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Joshua,  Yes it will be possible to add a call button to your Guide Helpcenter. If you follow the steps in these two articles it will guide you on how to get the widget with a call button displa...

  • Avatar

    Jenny Gillett님이 에 문서를 만듦

    곧 출시 예정: Zendesk Talk의 웹용 임베디드 음성

    Zendesk Talk의 웹용 임베디드 음성이 2021년 2월에 정식 출시된다는 기쁜 소식을 알려 드립니다. 이 기능은 모바일용 임베디드 음성의 최신 릴리스를 따른 것으로 웹 환경에 음성 기능을 연동할 수 있도록 해줍니다. 이러한 조치가 Zendesk 고객에게 의미하는 바가 무엇인가요? 임베디드 음성을 사용하면 기업이 Web Widget에 “통화” 버...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Kobe,  There is no way of fixing the "Caller Unknown" behaviour right now, unfortunately. Having said that we are working on the next iteration of this behaviour where we will be allowing the in...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Kevin,  Thank you for reaching out. Let me answer your questions:  Yes, you can have several buttons embedded in your mobile app. If you want the calls to go to different groups of agents than,...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Taher, I'm happy to let you know that we are in the process of releasing this capability this week! Keep a lookout for the announcement for Embedded Voice and our new Talk mobile SDK, which wil...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

     Hi all,Thank you for your feedback and we do apologise that this change has not been received favourably for some and is causing you extra admin work. The reason we introduced this change was to a...

  • Avatar

    Jenny Gillett님이 에 게시물을 만듦

    Talk Agent Recording Controls is now Generally Available to Zendesk Talk Customers

    We are very happy to announce that this functionality is now Generally Available to all Talk Professional and Enterprise customers and the Early Access Program has been closed. I would like to take...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    공식 댓글

    Dear Violeta, Firstly, Thank you very much for taking the time to put this post together and for being a loyal customer and a Zendesk Talk advocate. All the features you have mentioned are very muc...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Cyn,    I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...

  • Avatar

    Jenny Gillett님이 에 댓글을 입력함

    Hi Annabel,  Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...