Helen Foot
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Hi Gail L, Thanks for replying. I understand how to use different ticket forms for different types of incoming tickets. We already do this with different ticket forms for different products and sup...
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Is there any way we can have multiple Organization forms? We have different sets of customers (e.g. retail vs trade vs internal) that have very different needs as far as the custom fields on their...
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I'd like to echo the points a couple of people have made above: 1. We need the ability to apply SBR to more than one view. We have multiple departments with different structures and ways of workin...
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Is there any update on this? Having the ability to make fields in both ticket and organization forms read only for agents is something would save me hours of troubleshooting and fixing problems cau...