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Thomas Bouw

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    Thomas Bouw님이 에 댓글을 입력함

    +1 We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned t...

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    Thomas Bouw님이 에 댓글을 입력함

    Hey there, It there a way to filter out Help Center content based on a brand?  We have a customerdesk that supports about 10 different webshops where lots of content is overlapping, but there are...

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    Thomas Bouw님이 에 댓글을 입력함

    @Matthew, I tried this the first time while experimenting with the triggers and macros, but for some reason the light agents still ended up being in the CC. I might have made a mistake back then, ...

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    Thomas Bouw님이 에 댓글을 입력함

    We just started implementing Zendesk in our Customerdesk and I'm currently setting up the basis workflow, triggers and macro's. We will be the only department working directly with Zendesk. All oth...