JayHogg
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I escalated this (again) through my Zendesk account manager last week because this reached a critical point for me. I strongly suggest that anyone interested this track down your account manager a...
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+1 I just had a request to add a VP that is non-agent to Priority 1 tickets from his group. Can't do it yet. He needs to be a CC so he can reply on the ticket - not just an email forwarding trigg...