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Reagan Helms

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    Reagan Helms님이 에 댓글을 입력함

    Hi Adam, Not knowing the reason you're sectioning off these tickets, or what type of work you're doing on them, it's hard to say what your best option would be. But there are a few ways that you co...

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    Reagan Helms님이 에 댓글을 입력함

    We like to work from an open inbox, so that customers get a quicker response if someone is away at lunch or their day is over. Any ticket that has a response on it has a reopened tag that allows ev...

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    Reagan Helms님이 에 댓글을 입력함

    Thanks Amy! That does help.

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    Reagan Helms님이 에 게시물을 만듦

    # Tickets split up by # of public comments.

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    We're trying to see if there's a correlation between the number of public comments that we have on a ticket, and bad reviews. I'm trying to find a way to quickly get a report that shows me tickets ...