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Reagan Helms

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    Reagan Helms님이 에 댓글을 입력함

    Who is notified when the article is due to be verified, and how are they notified? The article owner? 

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    Reagan Helms님이 에 게시물을 만듦

    Choosing a Specific Ticket Form from Guide

    답변함

    We have two active Ticket Forms in our Zendesk account. One of them is our Default Ticket form, and the other is a Form we added to be used for a specific marketing promotion through the web widget...

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    Reagan Helms님이 에 댓글을 입력함

    Hi Adam, Not knowing the reason you're sectioning off these tickets, or what type of work you're doing on them, it's hard to say what your best option would be. But there are a few ways that you co...

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    Reagan Helms님이 에 댓글을 입력함

    We like to work from an open inbox, so that customers get a quicker response if someone is away at lunch or their day is over. Any ticket that has a response on it has a reopened tag that allows ev...