Anton Maslov
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>Using "greater than" requires a nullifying action (watch out for endless loops) This approach is buggy. If the same event happens twice in ticket nullifying action just won't work second time. Her...
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Ability to show part of the article publicly
I was trying to post this in the below topic, bu it is not available for selection: https://support.zendesk.com/hc/en-us/community/topics/360001624993-Zendesk-Guide-EAP-Hand-picked-users-in-User-Se...
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First, one bag is really dangerous, we had cases when an agent accidentally clicked and ticket got solved while it is not.
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Our use-case is that we also use Zendesk for internal teams projects. @Nicole - Community Manager - might be a good idea to add a link to corresponding requests into that article, so people who fi...
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How to make Twitter channel compliant with GDPR? Any user can mention us, which will create a ticket. And we already like storing their twitter ID without any consent.
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Redaction App is broken for non-admin users: https://github.com/zendesklabs/ticket_redaction_app/issues/72
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Hi Rob, in our case, we automatically create tickets for chats and calls, what is kind of similar to your approach. Also "start chat" button is on Zendesk HC page, so basically in Google Analytics,...
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Hi Mary, I'm afraid I cannot help with CTR, we do not use Answer Bot.
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Hi Mary, All of this is in ZenDesk insights reports and is being calculated automatically. Let me know in what metric are you interested in and I'll try to describe :)
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As I understand user avatar is loaded from user filter value: https://analytics.zendesk.com/gdc/app/projects/%CURRENT_PROJECT_HASH%/images?displayFormIdentifier=label.userfilter.userfilter.useravat...