Kay

1. 커뮤니티
2. Support Q&A
3. Agent Signatures

If a red X appears, the image is either removed from the URL or the mail program is blocking the image.

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• Kay
• 만든 시간 2020년 11월 26일 07:49
• 0표

1. 커뮤니티
2. Guide Q&A
3. Auto-populating fields in ticket forms with custom field input data

Hi Daniel,In the request form you could do that yes.Something like if (window.location.href.indexOf("BRAND URL HERE") > -1) { document.querySelector('.request_subject').style.display = "none"; do...

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• Kay
• 만든 시간 2020년 11월 23일 16:28
• 1표

1. 커뮤니티
2. Support Q&A
3. automated json ticket from field not correct

Hi Uncle Joe,I am not 100% sure.. But I believe it depends on the API you are making the call to: Requests or Tickets.And whenever you use the tickets API you need to use the submitter_id property ...

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• Kay
• 만든 시간 2020년 11월 23일 16:24
• 0표

1. 커뮤니티
2. Support Q&A
3. Create ticket for Facebook post with comment, not "empty" posts.

Probably the support team.However if you want this resolved fast, I would advise to just test it yourself.

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• Kay
• 만든 시간 2020년 11월 12일 10:44
• 0표

1. Support
2. ...
3. Tickets
4. How can I track satisfaction ratings with comments?

Bernard what does set the system as automatic mean? The part that you've built yourself, are you referring to the satisfaction email?

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• Kay
• 만든 시간 2020년 11월 12일 09:01
• 0표

1. 커뮤니티
2. User Tips & Tricks
3. Insert Google Translate widget to your Helpcenter

Hi Ron! Another Dutchy here.. 🇳🇱You can safely hide the web widget based on a URL (or any other JS variable). if (window.location.href.indexOf('.es') > -1) { zE('webWidget', 'hide');} Ps. if you u...

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• Kay
• 만든 시간 2020년 11월 12일 08:51
• 0표

1. 커뮤니티
2. Support Q&A
3. Create ticket for Facebook post with comment, not "empty" posts.

Hi Theis,Not sure if you can make a distinction between Facebook Ad Campaigns and comments.The article here says there is an option to show unpublished posts (which appears to be like ads).If so, y...

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• Kay
• 만든 시간 2020년 11월 12일 08:44
• 0표

1. 커뮤니티
2. Feedback on Support
3. Emails not threaded in Outlook conversation view

Completely understandable. Unfortunately I don't have access to the tickets. I am a volunteer here in the community.Maybe very silly, but to the subject lines match of all the 'bad' tickets?   

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• Kay
• 만든 시간 2020년 10월 30일 20:53
• 0표

1. 커뮤니티
2. Feedback on Support
3. Add Mobile or Phone number in Column Filters for Views

Hi Team Quicko,The problem you're having would be best described asnot being able to show requesters profile fields in a view. Indeed that isn't possible. And I agree that it would be good if it's ...

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• Kay
• 편집된 시간 2020년 10월 30일 18:53
• 0표

1. 커뮤니티
2. Feedback on Support
3. Emails not threaded in Outlook conversation view

Hi Elliott 👋Would you mind sharing (anonymized screenshots of) the headers of emails that aren't threaded.To my knowledge the threading in Outlook occurs via any one of these headers Message-ID, Re...

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• Kay
• 만든 시간 2020년 10월 30일 18:21
• 0표