Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Heather Rommel님의 최근 활동-
Heather Rommel님이 에 댓글을 입력함
Hi Angela Franklin, I would suggest adding 2 additional custom fields - checkboxes. Peer Review and CAB Approval. Once both of those checkboxes are checked, I'd put a trigger in to flip the Change...
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Hi Zoe! Yes, you can add custom fields to the description, you would need to construct it with things like this: {{ticket.ticket_field_153000029843}}
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Hi Antonino Tocco, I also responded likewise over here https://support.zendesk.com/hc/en-us/articles/360022184574?page=1#comment_360003483434 It does look like others are having difficulty using ...
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Hi Antonino Tocco, I also responded likewise over here https://support.zendesk.com/hc/en-us/articles/360022184394-Using-structured-messages-in-Zendesk-Chat It does look like others are having diffi...
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Hi Antonino Tocco Can you kindly expand on what you mean please?
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Hi Marrit , From what you're describing, it sounds like you have Tags being added automatically to your ticket. Is that correct? We had an issue with that too and turned the auto-tagging off....
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Hi Ryan Frye I agree with Brett, you'll likely want to contact them. Also, what reasoning for the suspended ticket is Zendesk giving you? If it's because the Ring Central user has a zendesk email a...
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Hi @ Oliver Jackson, The CSAT rating is associated with the current assignee which is, in effect, the last person it is assigned to....
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Robin Meijer, Using macros, you can set up either predefined macros as a whole or pepper it with dynamic content where you predefine parts of it if you'd like. Most people use dynamic content for l...
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Hi Mark, I believe this may depend based on how your users contact you for support, whether you have the same team or different teams assisting them, etc. I think it would make sense to go with on...