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Heather Rommel

Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin

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    Heather Rommel님이 에 댓글을 입력함

    Hi Allegra Levy, You've embarked upon a business decision that many companies face - on any system!  I've seen this go a couple of ways -- and basically it all boils down to the "why do I need it" ...

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    Hi Jennifer Davis, Without knowing how you've set up your Triggers, I'd suggest maybe editing them to look for Channel is Web Widget

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    Hi Sarina, I think when Zendesk says "{User} was not signed in when this comment was submitted", it's just a warning on the ticket itself, I am not aware of any issue where the user that sends in a...

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    Hi bo_zhang, Does this article help? https://support.zendesk.com/hc/en-us/articles/115004884827  

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    Hi Naresh Agrawal, I believe the integration happens at the instance level so I would imagine that you will need to migrate your jira tickets to account B and then you will have to set up your inte...

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    Hi Oscar Granda, I don't know of a way to do this natively in Zendesk, but I wonder if you can use a combination of the priority field and a custom field. I think you can use a text field and then ...

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    Hi Michael Axeen I've seen this app misbehave if the Agent has more than one browser open or more than one browser tab open.  Also if the internet connection is spotty.   Sincerely, Heather

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    Heather Rommel님이 에 댓글을 입력함

    Hi Xyron Social Media, The old account will still show, you can change the old person's access from Agent to End User and it will free up the license if that's what you're looking to do.  I don't s...

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    Heather Rommel님이 에 댓글을 입력함

    Hi @info If the chat widget script is added to the header or footer, it will pop up on every page. I believe you can just take the chat widget and only paste on the page you want it you can avoid i...

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    Heather Rommel님이 에 댓글을 입력함

    Ann Lovallo Are you planning to have an email-only account?  You can turn this off by going to Settings-> Customers