Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Heather Rommel님의 최근 활동-
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Naomi Watnick, If I'm reading your post right, that's how it's intended to work. It will only show the field if the selection is present in the previous field....
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I agree with McCabe, emailing agents results in people paying no attention... I'm looking forward to your response to his question, and a note to add that we've created our own custom field for thi...
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Aswin Kannan and Leonardo Barbosa To be able to force end a chat is not possible from the Agent's side... The user must click the ellipsis and chose "end chat" or be idle for 20 minutes. To send th...
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Hi Liam, I am not sure myself! I posted a feature request here. I highly recommend upvoting and following. I hope Zendesk gives us some options soon. Sincerely, Heather
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Jordan Prangnell, It gets a little tricky from what I understand, but assuming you have Enterprise: This is done as a combination of the permissions set on the articles and the Agent user profiles....
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Show complete Organization name on User Profile (It's cut off!)
Hi! I am hoping that Zendesk will please allow the Organization names to appear in full on hover. Bonus points for allowing us to drag the bar to fit our own preferences. Here's what I mean (this o...
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Hi Carlos Escobar, I Agree with Eric Acker that you can't check if a date field is changed specifically. However, if you create a custom date field, you get more options than just "present" or "not...
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Hi Andrea Frendo, I'm wondering if you've checked the Ticket Forms section? This is where you can add fields and rearrange the order in which they appear. Go to Admin -> Manage -> Ticket Forms. Sel...
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Hi Travis Tubbs, Oh yes, I've seen this a few times. Sometimes it's unintentional. Other times... well, let me just get to what I've done to help.. Put in a trigger that looks for: Ticket is Updat...
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Hi Andy Ramstad, I see. My suggestion obviously won't work. We currently have triggers for this and add people individually. I'd love to be able to add groups too. I am not aware of a way to do tha...