Heather R
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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@Christian Becker, I think you might need to use the CSV for that use case and add the External ID column. The External ID has to match!!
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Hi 洪淵博Louis, Not natively AFAIK. However, if you've set up your Chat to send a transcript to your Zendesk support and then configured the triggers so the end user gets a copy of their chat, they wi...
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Hi Sandie, So glad it works for you too! I don't think we do anything differently, as we just say "got your request". But I could imagine that others might want to say something like, "We went ahea...
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((Watching this closely.)) I want to know this too!
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Hi Lawrence, In all the time I've used Zendesk, I've only known it to use the current value of a field. My suspicion is that in the scenario you're describing, Trigger 2 would "re-evaluate" the fie...
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@Shakti, I'm not sure it's that condition exactly. But if it is, are you able to save it when you remove that action?
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What is the difference between D_Count and Count? It gives us different numbers sometimes.
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Fantastic Tip, thank you so much!
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@Frédéric I don't know if this is going to show you what you'd like, but here is one of my SLAs for one group:
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Hi Barry, I've struggled with this too. I would love to have a way to hook Zendesk Chat up to email, Slack or Google Chat but there's no inherent way to do this as far as I can tell from a UI pers...