Aplicativo Controle de horas: as métricas que você precisa medir

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6 Comentários

  • CIBELLE CRISTINA DOMINGUES ESTEVES

    Olá;

    Consigo buscar essas métricas também através de API?

    Obrigada;

     

    0
  • Veridiane V.

    É possível medir as interações de um agente no ticket se a tratativa durou menos que 1 minuto? 

    0
  • Yasmany Campos
    Is it possible to obtain the hours by agents before adding the time control application?
    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Yasmany,
     
    Unfortunately, it's not possible to track agent hours before the time tracking app is installed, because the time is only tracked once the app is installed.
    1
  • Yasmany Campos

    Thank you so much

    0
  • Dave Dyson
    Zendesk Community Manager
    Glad to help, Yasmany.
    0

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