Onde fica o caminho do visitante do Chat do meu cliente no espaço de trabalho do agente do Zendesk?

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2 Comentários

  • Blanca
    Zendesk Customer Care
    Hi there Bruno! As for your use case, this is still a product feature.  We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in the said thread. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you for your understanding of this limitation. 
  • Bruno Finzch

    É possível verificar o caminho do cliente ou por qual URL ele acessou o chat nos relatórios de Explore?/


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