I'd like to turn on customer satisfaction surveys, but I don't necessarily want to send a survey with every ticket. As an example, if a customer closes 5 tickets in a day, I'd like to send a survey for only one of those tickets. I would like to set it up so that a customer gets a survey no more often than once every 'x' days, regardless of how many cases they closed. I've found that doing something like this helps improve response rates.
Any way to do this inside ZD admin configuration, or via an app in the app exchange? Thanks.
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