Automated tickets with Zapier
As we are a hosting center for IT on two business schools, we needed some kind of reminders on checking up on things like:
- Did the backup run in the weekend?
- Is the VMware running as it should.
- Are all the servers patched?
Therefore, we found out that team Zendesk up with Zapier was a great idea!
We have created up to 7 automated zaps in Zapier, so that we every Monday checks the backup, and every 14 days checks that all servers are patched etc.
Make a ZAP.
Set up Schedule by Zapier Day.
The finished ZAP
Smart and easy to setup.
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Thanks for sharing, Lars!
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Zendesk is a premium app for Zapier... :(
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If you’re an Office 365 shop, you could also check out Microsoft Flow. Zendesk is a premium add on there too, but if your company has the right licensing in place it may be an available alternative to Zapier.
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