5 Comentários

  • Comentário oficial
    Diogo Maciel
    Zendesk Customer Advocate

    Hi Steven!

    A reopened ticket would be counted in this metric once its solved again (with its last "Solved Date" as the data being considered)

  • Kristin Stroobosscher

    Hi Sean,

    Are you trying to get the % of tickets solved on days 1 OR 2 OR 3 divided by all of your solved tickets? That would make your denominator the # Solved Tickets metric, if that's the case, I think.

  • Greg - Community Manager
    Zendesk Developer Support

    Hi Sean!

    As Kristin noted above, the denominator is likely going to be # Solved Tickets. Drop a line in here if that's not working and let us know what you're specifically looking to do with this metric! 

  • Sean Doyle

    Thanks all this is working. Appreciate the help from the community 

  • Steven Fisher

    Great this has really helped me, just wondering does anyone know would this factor out if a ticket was reopened?


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