How to export Zendesk macros into a spreadsheet

37 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hi CSM Zendesk,

    Could you clarify what sort of data you're looking to export in regards to macros?

    Just want to make sure we're both on the same page here :)

    0
  • Mary Paez
    Ações de comentário Permalink

    WOW!  This was fast and easy!  Thank you for this post.  It was very helpful.

     

    Do you have something similar for exporting a report from the Zendesk Manage articles UI based on applying a filter?

    0
  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Mary,

    There are are a couple of options for exporting Help Center content as mentioned here: Help Center data export

    The most common method I've seen is through Kbackup integration that was developed in our App Marketplace: kBackup

    If you have any questions regarding the integration you'll want to reach out to the developer directly.

    Hope this helps!

    0
  • Kelly Scarbrough
    Ações de comentário Permalink

    Thank you so much for this.  You probably just saved me HOURS of typing!

    0
  • Syd S.
    Ações de comentário Permalink

    We've been using the https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX option to download macros based on the group, but cannot figure out how to get the next page of macros for that specific group. Does anyone know how to do that?

    0
  • Graeme Carmichael
    Ações de comentário Permalink

    Syd S

    Try this:

    https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX&page=2

    Or look for the 'next page:' url near the end of your output:

     

    1
  • Syd S.
    Ações de comentário Permalink

    Thank you so much Graeme! Worked like a charm. 

    0

Por favor, entrar para comentar.

Desenvolvido por Zendesk