Zendesk and Social Media - Questions

3 Comentários

  • Nicole S.
    Zendesk Community Team

    Hey, Jenna! 

    I see that this is your first post - welcome to the Zendesk community! Thanks for your great question. 

    Zendest is great for helping you to manage any support issue that arise in your social media accounts to ensure that they get responded to and tracked properly. But it's not meant to be a full social media tool, i.e. you can't manage ads/sponsored content, do post scheduling, etc. Zendesk can simply send and receive messages, but anything more complicated than that and you'll want to keep your 3rd party system. 

    There are some automations, triggers, and rules that you can use based off of certain social qualifiers, but it's relatively limited as compared to most other tools out there. 

    That being said, which 3rd party tool are you using? 

  • Mike Cartwright

    Hey, Jenna. We're under the same circumstance. We're using Tenfold to sync Zendesk with Facebook, LinkedIn, Instagram, and Twitter. It does makes syncing easier and allows us to work on everything using a single system as opposed to switching to different tabs or windows.

    Do you have any plans of adding this feature to Zendesk?


  • PROVENTIC **** EMEA Reseller Partner
    Community Moderator

    Hi Jenna and Mike

    We've recently launched Instagram for Zendesk as a channel: https://www.zendesk.com/apps/support/instagram-channel/?source=helphouse.io&utm_medium=partnerlink&utm_source=helphouse.io 

    Check it out :-)


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