Allow managers to update Talk status while agent is on call

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1 Comentários

  • Caroline Kello
    Zendesk Product Manager

    Hi Stephen,

    You're correct in that right now an admin can't change an agent's availability while that agent is on a call. However, an agent can set themselves as Offline while on a call, which means that once that call is finished they won't be offered any additional calls. Hope this helps!

    Caroline

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