Tracking agent log activity in Talk

6 Comentários

  • Erin Slovitt

    Agree this is desperately needed. This is very basic reporting for most Support environments. 

    3
  • Paul

    I agree as well. It would be useful to have a time stamp of changes performed within Talk, as well as a log of the activities that a user performs i.e Turning availability on/off, and for whom.

    2
  • Mari-Liis

    Any updates about this possibility? 

    1
  • Esteban Rodes Escribano

    Not only am I strongly agree that this functionality would be incredibly useful but I think that it is also needed to be available for Zendesk Talk. Is there any update regarding this topic?

    1
  • Rohan Gupta

    Hi Esteban,

    Thanks for the feedback!
    This is in active discussion inside the team and we are looking to solve this across various different channels inside Zendesk.

    Thanks
    Rohan

    -1
  • Robbie Chasse

    @rohan

    What is the status of this update? This is a highly needed functionality and surprised that it is not available this late in the game. 

    0

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