I would love for Zendesk to offer queue position to callers. I am not interested in callers knowing the wait time as much as the queue position # as a way for callers to take the bait, so to speak, on the Call Back Feature. We have had about 55% callers use the call-back feature but believe this percentage could be even higher if the caller heard their queue position # since our organization often has 70-80 calls in queue at once. Any chance of this feature rolling out?
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