Allow editing of "Your email address" text description on "Submit a request"
RespondidaWe've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the default "Submit a request" form. As a University, users bring all sorts of strange email addresses with them -- a number of which do not identify the user filling out the request. We desperately wish to modify this text to read "Your university-provided email address" so that users understand we require this information in order to provide technical support. We waste an incredible amount of time going back & forth with students just to identify who they are before we can even begin providing support to them.
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Hi Stephen, you are right, there is no native option to edit this label.
But you can edit this text with little JS code.- go to https://YOUR_ZD_SUBDOMAIN.zendesk.com/hc/admin/appearance#editor
- on the left drop-down choose New request page
- paste this code on the very bottom
<script>
$('.form-field.string.required.request_anonymous_requester_email label').text('Your university-provided email address');
</script>- Save
- Publish
Hope this helps!
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Hi, how would you do this for the "Attachments" label?
The URL from your original post is outdated, but I found new_request_page.hbs in the theme editor.
<script>
$('.form-field.string.required.request_anonymous_requester_email label').text('your custom email address tag');
</script>That worked for the email address, but I can't figure out the correct attribute to target attachments. "$('.form-field label').text('my custom attachments text');" works, except that it changes every form label :)
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Hey hey, this one should do the trick :)
<script>
$('label[for="request-attachments"]').text('your custom attachment label');
</script> -
Awesome, worked great, thank you!
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Does the above code accept dynamic content? If so, how would I go about using that so we can have this localised for all languages?
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Is it possible to re-order the email field (ie push lower down on the page) on the new request page?
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Hey Timo, Yes, the code I provided will work with a DC item as well. You just need to create a DC item first with all versions and then insert his DC placeholder instead of the text I put there.
Danny, yes, that is possible but will require some JS coding. If you have a JS dev in your team, it should be pretty straightforward to him.
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Hello! Thank you in advance for the help!
1. Do we know if it is possible to regex with the out-of-box "Your email address" field that Zendesk gives with their webform. Ideally, we'd be able to prevent spaces, look for .com or .org, etc to help prevent typos.
2. I'm trying to add this script to add a description to the email:
<script>
$('.form-field.string.required.request_anonymous_requester_email label').text('TESTING TEXT');
</script>However, this doesn't seem to have any effect and is not showing up at all on the webform. What am I doing wrong?
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Hey Kristen, I'm not sure would that be necessary at all, cause ZD already has some kind of checking.
Example:
In any case, if you want to create something on your own, you can take the code from here:
https://stackoverflow.com/questions/46155/how-to-validate-an-email-address-in-javascript
So, on click on the "Submit" button on ZD's form, this function should be called.
Eg: if email format is not correct, scroll to the email field and show some kind of error text, eg "Your email is not good, please check".
Hope this helps!
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Vladan Jovic Is this still the correct process for this solution? I keep getting an error saying 'this page doesn't exist'
TIA -
Hey Jonathan, do you mean on the Email address field validating? Yes, it is the correct way, but first of all, I'm not sure what would be the purpose cause ZD in the background already has email address field validation.
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Vladan Jovic I had a problem accessing through "https://YOUR_ZD_SUBDOMAIN.zendesk.com/hc/admin/appearance#editor"
I solved by using the new_request_page.hbs in the theme editor.
Por favor, entrar para comentar.
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