I am about to implement the Callback feature but noticed that we can only record our own 'Callback Greeting' and the 'Callback Confirmation Greeting'.
You have the option 1-3 (below) as system generated messages and currently are not available to be self recorded:
- Press 1 to request a callback on the number they've called in from
- Press 2 to request a callback to a different number. The alternative number must be in E.164 format, i.e. [+ or 00][country code][subscriber number including area code]. If it's not in the correct format, the customer will be prompted to enter again.
- Press 3 to return to the queue on hold
As we want to have consistency in our voice messages, would anyone have a workaround this? Or a new feature that I can check out?
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