limiting access to oubound Caller IDs

5 Comentários

  • Caroline Kello
    Zendesk Product Manager

    Thanks for posting this here, Jonas. Looking forward to seeing the community react to your feature request. 

  • Sofia Levin

    I would love this as well. Specifically, we've had our agents in the U.S. select our Mexico number by mistake to call customers/merchant in the U.S., which is very confusing behavior.

  • Sam Tilin

    We're looking for this too, as the outbound number picker leaves it much too easy for agents to make a mistake

  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your feedback, Sofia and Sam!

  • Regine Weiner

    Adding my voice to this thread as well. 

    We have circa 20 numbers split over 5 different teams and we'd ideally like to limit the outbound number the team is using. Particularly the freephone number.


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