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  • Susana B.
    Zendesk Customer Advocate

    Hi Robyn! Thank you for providing details here. There are currently two options to analyze your knowledge base analytics for your help center without the use of our Explore solution. You could use your Reporting dashboard in Support, but I'm afraid the dataset available will not be able to provide the exact information you are looking for.

    The second option would be to enable Google analytic for your help center.
    More information can be found in these articles: Enabling Google Analytics for your help center and Analyzing knowledge base activity without Explore. I would recommend following our Announcements page since new Explore datasets are posted there.

    Susana B.
    Customer Advocate/ San Francisco

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