Automaticaly Merge Ticket

3 Comentários

  • Shayne Traqueña
    Zendesk Customer Advocate

    Hi Susana,

    I have researched your use case to see if there is workflow or workaround that could be adopted and unfortunately there is not. Tickets are assigned an individual Ticket ID and are not "subject based" in a matter that would provide a means to automate the ticket merging process.

    My apologies for not being able to find an option to address your need within Zendesk functionality.

    Best regards,

    Shayne Traqueña | Associate Customer Advocate | 

    0
  • Susana Fernandez

    Hi Shayne,

    Thanks for your quick reply.

    If that is the case, can we please add it to the improvement pipeline?

    Cheers,

    0
  • Shayne Traqueña
    Zendesk Customer Advocate

    Hi Susana,

    You're welcome! Sure. We'll add this in the improvement pipeline.

    Best regards,

    Shayne Traqueña | Associate Customer Advocate | 

    0

Por favor, entrar para comentar.

Powered by Zendesk