Need a report that lists the number of times each article has been linked to a ticket each month

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4 Comentários

  • Marie-Cathrine Sørensen
    Community Moderator

    Hi Mary Paez,

    You should be able to get a report with data in chronological order by using the metrics and attributes like in this image and then setting the visualization type to table.

    Remember to have the Event - Year placed before Event - Month. This article also explains that. The same goes for custom attributes combining year and month. 

    #helpsome regards,
    Marie-Cathrine Sørensen
    Developer @ helphouse.io

    1
  • Mary Paez

    It would be nice to list the author of each article, however, I understand you cannot use multiple datasets at this time.  Makes it difficult to contact the author of the articles b/c you have to view each separately.

    0
  • Marie-Cathrine Sørensen
    Community Moderator

    You are able to add the author to the report like this:

    1. Click the Add link in Rows.
    2. Click on Article so it folds out.
    3. Select Article author.
    4. Click Apply.

    The author's name should now be displayed next to the article title.

    #helpsome regards,
    Marie-Cathrine Sørensen
    Developer @ helphouse.io

    1
  • Mary Paez

    Thank you! Exactly what I needed.

    0

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