Use of hashtags in emails

Hi there,

Currently, Zendesk automatically hyperlinks any number preceded by a hashtag (#) to the corresponding Zendesk ticket, that might not always exist.

Often, order numbers come with this sign, making the hyperlink to a Zendesk ticket complete nonsense.

I'd be great to make it a toggleable option, for now we'll have to just put the order number without the hashtag in our emails.

Thank you.

1 Comentários

Por favor, entrar para comentar.