Creating custom metrics in Explore to track average time spent on an article in Help Center
I'm new to Explore and wondering if anyone has ever created a custom metric to track the average time spent on an article in Help Center using Guide data set? Thank you!
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Hi An,
I'm afraid user activity within your Help Center pages cannot be tracked through Explore. Only the number of article views can be measured in an Explore query. A more in-depth reporting on user activity/events can be achieved if you use Google Analytics with your Help Center (see https://support.zendesk.com/hc/en-us/articles/203664156-Google-Analytics-and-Help-Center-Part-3-Tracking-customers-actions). It appears that Google Analytics has metrics to measure time on page. I recommend that you check out Google's documentation for more information on this.
Thanks An!
Gab Guinto
Technical Support Engineer | Zendesk | APAC
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