It would be useful to know how many times a chat trigger fires in a given period (regardless of whether there is a related ticket created).
Chat trigger fires to present a user with a proactive message based on a number of conditions. If these conditions are met, we can deduce that there is a specific issue that the user is facing and therefore in the message we present, a solution to the issue is provided.
The ideal (for the end user) is that they then do not need to speak with a live agent as we've given the answer already.
The challenge is that we would want to track the effectiveness of the message being provided. Currently you cannot report on the number of times a chat trigger fires unless it fires in an interaction that generates a ticket. As this use case 'should' negate the need for a ticket we're stumped at how we can measure the effectiveness of our proactive messaging.
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