See the last time a trigger was used

3 Comentários

  • Comentário oficial
    Nina Olding
    Zendesk Product Manager

    Thanks for sharing this feedback, this is an interesting insight. I do have a follow-up question - if you find triggers that have not fired in the last year (or whatever timeframe feels right), how would you determine that this trigger was safe to remove? And related, are there any triggers that haven't fired for 6 months/a year/any longer period of time that should be kept, because that is actually expected? Thanks again, it's always great receiving this direct feedback.

  • Sydney Neubauer

    It would also be nice to see which tickets the trigger fired on. So if there is a misfire, it is easier to locate the affected tickets

    2
  • Mark Leci

    Sydney Neubauer that is a great point! Usually this is the other way around, something goes wrong and you look at a ticket and see that the trigger fired incorrectly. But then going back to identify those tickets after the fact can be extremely hard. +1 

    1

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