Satisfaction rating based on number of agent interactions

2 Comentários

  • Marie-Cathrine Sørensen
    Community Moderator

    Hi Dawn,

    Since you are using the Ticket created - Month attribute, the data will be applied to the month the ticket was created. So in your example with the +5 responses, they will all belong to January as that was the month the ticket was created. The same goes for the satisfaction score, it will be shown for the month the ticket was created.

    #helpsome regards,
    Marie-Cathrine Sørensen
    Developer @ helphouse.io

    0
  • Dawn Anderson

    Hi Marie

    Thanks, thought that would be the case but was kept getting errors on the drilldown wasn't able to get to the tickets to see :)

    0

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