Automate / trigger the change of a requester

2 Comentários

  • Nicole Saunders
    Zendesk Community Team

    Thanks for sharing this request, Chris. Can you provide some additional detail about your use case? It's helpful for the product manager to understand how frequently this need arises, why existing functionality or workarounds doesn't solve the issue for you, and how much of an impact this has on your day-to-day. 

    If other users need similar functionality, please up vote Chris' post and add your own use case in the comments below. 

  • Fabio Strasser

    I think you should be able to do this with a kind of complicated workaround.

    Create an HTTP Target and a Trigger to notify this Target. In the JSON that you're sending to the Target, it should be possible to figure out the first CC with Liquid markup and then that as the requester. 

    This is how the target notification would look like (kind of): 

    {% for cc in ticket.ccs %}
    {% if forloop.first == true %}
    "ticket": {
    "requester": {
    {% endif %}
    {% endfor %}

    I'm not an expert with Liquid markup though, so you'd need to test and play around with this a little bit. 


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