Find and replace

14 Comentários

  • Nicole Saunders
    Zendesk Community Team

    Hi Zoe, 

    Thanks for sharing your feedback. The editor isn't one of the areas of focus for the current development cycle, but it could be considered in the future. 

    If other users are interested in similar find and replace type of functionality, please up-vote Zoe's post, and add any details in the comments below. 

    0
  • Casey Birkholz

    This would be amazing. I often find myself copy/pasting all the HTML into an external editor to find and replace multiple items and then pasting it back in but it would be great to have that functionality in Zendesk. 

    0
  • Alex Duffey

    YES! Find and Replace would be a massive help!

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Casey & Alex, 

    How frequently does this need come up for you? Daily? Weekly? Monthly? 

    How many articles do you think you would use it on? 

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  • Alex Duffey

    For us it would be weekly to monthly we when need to replace links to a software program or other items that get updated normally.

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  • Dawn Phelps

    Plus one for adding this feature - we don't need it regularly but when we do it'd be a huge value add.

    2
  • Zoe

    Hi Nicole,
    It's really disappointing to hear that the article editor is not one of the features in the development cycle as it seems like it's definitely in need of some attention. There's a good few features it would benefit from having including find and replace, co-editing, image uploading enhancements, hyperlinking enhancements, more styling tools, etc.
    When will the article editor be in the development cycle?

    0
  • Casey Birkholz

    I would say we would probably use it weekly. Over time, it could be hundreds of articles. 

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  • Dr. Katrin Bücker

    We would use it irregularly but for lots of articles at once.

    1
  • Dr. Katrin Bücker

    Just found out that there is already a find and replace tool.

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  • Mary Paez

    Having a full-function WYSIWYG editior is very important to us!  

    1
  • Ines C

    It would be crucial for us to have this type of functionality, to update links, words, and phrases in bulk. We'll have to update a link in hundreds of articles soon

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  • Stephen F

    Hi,

    I think this would be a great piece of functionality to have.

    Inline with what others have said - I think that one of the biggest challenges for my Support team in using Guide is the editor being a little bit lacklustre, particularly when compared to something like JIRA Service Management and how rich it's editor is.

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  • Sean Ree

    Our use case involves harmonizing the naming conventions between two of our applications (one of which was an acquisition). There are a few terms that need to be replaced with something new throughout the whole help center.

    Doing this manually will be very time-consuming.

    This will be a one-time project, as opposed to an ongoing process.

    0

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