Not receiving customers answers

3 Comentários

  • Heather Rommel
    Community Moderator

    Hi Marketing - LL

    Are you saying the customer response is not getting added to the ticket at all? Or are you saying the customer response shows but the Agent/s don't get a notification? Also, if you see it in your inbox in Gmail, is it showing as read?

    Can you check your email connector?  I'd recommend reconnecting your email as a first thing to try.

    Thanks!

     

    0
  • Marketing - LL

    I have already tried reconnecting with the email, it didn't help. 

    The customer response is not getting added to the ticket at all. We can only see their first message, but if they respond back it doesn't get added to the ticket. 

    0
  • Heather Rommel
    Community Moderator

    Does their email show in your gmail account as read at all?

    0

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