iOS SDK: is there any way to notify user about new comment in ticket?

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5 Comentários

  • Comentário oficial
    Paul Lawless
    Ações de comentário Permalink

    Since Version 1.2. We have support for Push Notifications. The Zendesk Mobile SDK can be set up to notify the end user when an agent posts a public comment on their request.

    See this page for details.

    https://developer.zendesk.com/embeddables/docs/ios/push_notifications

     

  • Suzana Bueno
    Ações de comentário Permalink

    Was just going to ask this! We have implemented the iOS SDK and would love to know how this can be done.

    0
  • Andrey
    Ações de comentário Permalink

    The only way I know is to force user to set his email before creating a ticket. So that any response will be sent to users email.

    0
  • Andrey
    Ações de comentário Permalink

    But I'd prefer to get Push Notifications. Looks like it is not supported in SDK.

    0
  • Dmitry
    Ações de comentário Permalink

    I would like to know that too. It could be a callback or so.

    0

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