BCC's

Planejada

158 Comentários

  • Tabea Naeder
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    +1

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  • Josh
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    +1

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  • Vic Duan
    Ações de comentário Permalink

    It seems Zendesk Enterprise already includes an "email archiving" feature, which actually is a global BCC option (https://support.zendesk.com/entries/20296386). So what Zendesk needs to do is just allow clients of other plans to access "email archiving" feature??

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  • Can Do Systems, Inc
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    We really could use BCC!

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  • Stefan Singer
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    I need this bcc function too. Please add it!

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  • Kate O'Neil
    Ações de comentário Permalink

    I need this too!

     

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  • Jeremy Meyer
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    We would like this as well.  We have an issue currently where we are probably going to need to involve our loss prevention department.  If I CC the appropriate people the ticket requester is going to cover their tracks immediately.  If I could BCC loss prevention could see all the updates and react appropriately without needing me to forward all the information each time we get a response.

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  • Henry Gresson
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    We require this feature also. 

    Surely with all the people that have requested it on this thread it's getting close. 

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  • Tracy Curtis
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    +1

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  • Chris Alfaro
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    Make it so #1

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  • Frank Bruner
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    This is an important feature we would like to see added. +1

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  • Cathy Grim
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    +1

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  • Mikko Savolainen
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    +1 for this feature

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  • Larisa Moore
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    Us too -- what I would love to do is be able to BCC someone as part of a macro, so that when we say "we've passed along your feedback/request/etc." the macro would just do it, without the need to set up a separate trigger.  In the meantime I will try the target/trigger approach suggested above.

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  • Raj
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    2+ from us, for the two users that we just badly screwed up on a group notification which was seen by all recepients, as we 'assumed' cc would actually bcc...So embarassing!

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  • Can Do Systems, Inc
    Ações de comentário Permalink

    What needs to be done to convince you folks at ZD that this is an important issue?

    And pardon me but it's so elementary! No BCCs in email? In 2014???

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  • Nadia De Vriendt
    Ações de comentário Permalink

    +1 from me!

    I do wonder if Zendesk is still reading this thread, though...

    Cheryl's workaround is good for now, but tags are easily forgotten (especially when you don't use a certain tag often) and we'd need to add a lot of e-mail addresses as targets before this can work. 

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  • Edward Savage
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    Cheryl Wetherington is AWESOME.

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  • Cheryl Wetherington
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    @Edward - aww, I'm blushing - thanks! I have some tweaks to post, and will try to get to that this week.

    @Nadia - keep in mind you can copy the triggers and targets once you get the first ones set up, so they do go pretty quickly.

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  • Nadia De Vriendt
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    @Cheryl Thanks Cheryl. That's indeed what I did :-) It's working like a charm!

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  • Howard Rabb
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    This feature is badly needed, and several of the other users are right.  Its 2014, why can we not BCC?  Kayako and most other products can do this. We need this to be able to have our emails archived in a CRM without broadcasting the CRM's address.

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  • Andy Rose
    Ações de comentário Permalink

    I work on an Ops team that uses Zendesk for ticketing. Occasionally, something goes wrong and we need to send notifications. To maintain consistency, we would like to send these out using Zendesk, but not being able to BCC people is preventing that.

    When we send an internal notification, it goes out to > 100 people (too many to set up with Cheryl's method). We do this through a distribution list maintained in the Active Directory. BCC is required because we can't have people doing a "Reply All" response and email everyone on that list. 

    Another problem is external notifications. We need to be able to send notifications to our partners (> 200 contacts), but sharing their emails would violate our agreements. Again, we have distribution lists in AD, but in order to use Zendesk, we need to be able to BCC. We are required to send these notifications without sharing the addresses from our distribution list.

    As for implementation in Zendesk, the ability to BCC contacts is already set up for archiving. Adding a place where more BCC contacts can be added should be very simple. Is there some sort of agreement that you have to not use BCC for contacts? If you cannot have a BCC area on tickets, could you at least add the ability to BCC a target on a notification through the triggers?

    +1 on getting the BCC functionality into Zendesk. It is a vital part of email and should be included in a ticketing system that allows for email-based ticketing. 

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  • Craig Huffstetler
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    +1 from my org. It seems like a simple addition to at least throw on some road map for some year ;-)

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  • Kristina Thirstrup Lind Larsen
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    This is a feature we really need! 

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  • Brennan Valenzuela
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    Hello, +1 as well.

    Thank you

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  • Kate O'Neil
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    I'm actually getting quite bored of everyone needing updates, simple obvious functionality which is a basic requirement of an email service. The voice service is a joke too - we can't transfer calls, and the voicemail doesn't work. We can only have 2 facebook pages plugged in? How many more times do we have to contact support wait to get things fixed or become functional? Stop sending patronising emails about how we can provide good customer service when you don't yourselves and your system is flawed preventing us from doing so too.

    Not that I expect a reply.

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  • Jachin Scott
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    We would also utilize BCC functionality if it were an option.

     

    It's been over 4 years since anyone from Zendesk has weighed in here. Is this feature planned and if so why not?

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  • Sean Morrissey
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    Agreed this is an important feature request. When utilizing the CC option, the requester can see the cc personal email address. Our requesters will regularly try to circumvent the ticket process, by sending an email to this cc address, thus defeatign the purpose of the zendesk process. I think all cc's should be bccs by default.

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  • Bruce Tobin
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    +1

    This would be really useful, surprising it's so hard to integrate!

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  • Berna Comertoglu
    Ações de comentário Permalink

    Please consider adding this feature soon or changing the CC's to BCC's by default.

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