In evaluating Zendesk voice, it's clear that when choosing to forward calls to a mobile, our agents have to first edit their profile and replace their existing landline telephone number with their mobile phone number.
It would be far simpler to have both numbers recorded against the agent, so that when configuring Zendesk voice, they have the following options:
- Available via browser
- Available at landline xxxxxxxx
- Available at mobile xxxxxxxx
- Not available
Hopefully you'll agree, as any barrier you can remove to allow agents to easily and quickly forward calls to landlines and/or mobile phones, will no doubt positively affect the revenue stream available to Zendesk.
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