[COMPLETED] Allow multiple phone numbers

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14 Comentários

  • Comentário oficial
    Caroline Kello
    Ações de comentário Permalink

    The multiple phone numbers feature is now live! Please see announcement here

  • David Goss
    Ações de comentário Permalink

    This feature would be terrific and make Voice much more usable for me.

    I work from multiple locations, sometimes on the same day, so it's hassle to be editing my profile multiple times per day. Would be great to just click the relevant number from the console.

    Maybe allow for 3 numbers per agent?

    0
  • Scott Chester
    Ações de comentário Permalink

    While I don't currently use Zendesk voice for anything other than voicemail transcription, I can see the need for this.

    0
  • Maiken O'Byrne
    Ações de comentário Permalink

    This would be a great addition as our agents often have several phone numbers that they would like to use for Zendesk (Direct dial, cell phone, home number etc).

    The Agent Forwarding option could then list these in order of Default and Other

    0
  • Rob Blake
    Ações de comentário Permalink

    We have users that are in either of two location.

    Being able to select their forwarding number rather than having to reenter it when they change locations would be very beneficial. Reducing sign in times and removing a chance to get the number wrong.

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  • Cindy Koosmann
    Ações de comentário Permalink

    Our Zendesk account is used to manage IT requests submitted by our in-house users. Emails sent to our helpdesk/support account are forwarded to our Zendesk. Our end-users do not currently submit tickets directly in Zendesk. Each end-user's email address and phone number is populated with his/her office email
    and office phone number.  We use the Voice feature to create tickets outside of regular business hours.  First, we would like to add alternate phone numbers (home and mobile) for our end-users, but we will not want these
    alternate phone numbers to be available to all users, only agents. Second, for any ticket created by voice, we would like the requester name to autopopulate if there is a home or mobile number that matches.

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  • Nick Wilson
    Ações de comentário Permalink

    This would be really handy to have

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  • Alex Kolenoff
    Ações de comentário Permalink

    I want this ability as well.  At my company we all have 2 numbers we would want to choose from so there will be a lot of editing.  

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  • Neil Weldon
    Ações de comentário Permalink

    The work for this is in progress. At the same time we are going to cleanup what can be stored in phone number fields going forward. The first step in this is the following [Breaking]: Changes to Phone Number Validation. As well as cleaning up on what can be stored we will by default have phone numbers stored as 'direct line' where possible. This validation will be for new phone numbers or for the editing of existing phone numbers. We will not force these changes on existing numbers. I suggest, especially for those who use our APIs, to review the breaking change documentation in this area

    1
  • Ali Ayaz
    Ações de comentário Permalink

    +1

    0
  • Caroline Kello
    Ações de comentário Permalink

    Hi everyone,

    Happy to say that the first part of the work to add multiple phone numbers is almost complete. It will allow you to add multiple numbers against a customer, if you are a Talk customer during an incoming call we will search through those numbers and find a match and associate the number with the correct user.
     
    We’ll be announcing a beta for this in the coming weeks, and will be sure to post the links here so that anyone interested can sign up.
     
    Thanks,
    Caroline
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  • Caroline Kello
    Ações de comentário Permalink

    Hi everyone,

    Signup for the Multiple Phone Numbers beta is here: https://goo.gl/forms/Jh0SkLH98mBUiey23. Once you've signed up it will take us a week or so before the feature is switched on for your account.

    Thanks,

    Caroline

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  • Dan Levine
    Ações de comentário Permalink

    Hi Caroline

    This is very exciting.  Will we be able to write to those additional numbers via the API?

    Will the instructions for this be provided?

    Thanks!

    Dan

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  • Caroline Kello
    Ações de comentário Permalink

    Hi Dan,

    Documentation on the Talk API is here, and supports the addition of multiple phone numbers. There's also futher clarification in the beta forum (link will be provided when signed up to the beta, which I believe you have done :) )

    Cheers,

    Caroline

    0

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